Previous incidents

In the EU region, all Bot traffic was affected during the incident. Bot requests could not be processed successfully, resulting in a temporary disruption of Bot services.

This has occurred On July 2026-07-17 UTC:

• 07:50–07:58 UTC
• 08:35–08:50 UTC
• 10:56–11:02 UTC

Aggregate customer impact: 29 minutes across three separate occurrences.

The issue that affected Bot calls in the EU region has been resolved.
During the incident, Voice Bot calls were impacted, with the level of impact varying depending on each customer’s configuration and call flow.