Incidents reported on status page for AudioCodes Live Hub https://status.livehub.audiocodes.io/ https://d1lppblt9t2x15.cloudfront.net/logos/7db10da853090f18b5823eed67dc3866.png https://status.livehub.audiocodes.io/ en https://status.livehub.audiocodes.io/incident/904776 Sun, 31 May 2026 10:00:30 -0000 https://status.livehub.audiocodes.io/incident/904776#498a2fd262ff942464558da6bd40c0ea2fee34cd5a0950bdf1ef0edadc8e5751 Kindly note that a Live Hub IAM upgrade has been scheduled for May 31 2026. During the maintenance window, functionality related to log in page might be limited. All other functionalities are expected to fully operate. We are upgrading the IAM component to version 3.10, which includes important bug fixes and enhanced security features. Upgrade Details: Scheduled Start Date & Time: 2026-05-31 10:00 (UTC) - Sunday Scheduled End Date & Time: 2026-05-31 22:00 (UTC) - Sunday ✅Expected Downtime: No Downtime Expected ✅Customer Impact: No service impact ⚠️Affected Systems: Live Hub Log In Page might have some disruptions Upgrade Highlights: We are upgrading the IAM component to version 3.10, which includes important bug fixes and enhanced security features. Our team will monitor the entire process and ensure the Platform Portal works as expected following the upgrade. If you encounter any issues or have questions during or after the upgrade, please don't hesitate to contact our support team by opening a TA (Technical Assistance) ticket with us. We are here to assist you. Thank you for your continued trust in AudioCodes Live Hub. Best regards, Live Hub Team https://status.livehub.audiocodes.io/incident/898826 Mon, 18 May 2026 16:40:00 -0000 https://status.livehub.audiocodes.io/incident/898826#d1929220525e85e1736cd885b97dad3cfe17724569a5d20e4b68e6b42264b9fe The issue that affected Bot calls in the EU region has been resolved. During the incident, Voice Bot calls were impacted, with the level of impact varying depending on each customer’s configuration and call flow. https://status.livehub.audiocodes.io/incident/898826 Mon, 18 May 2026 12:38:00 -0000 https://status.livehub.audiocodes.io/incident/898826#bc4252722c2c1c09e1a46f4c1d370ff56e9c2018e169d279918bf7b15927c5e8 We’re currently investigating an issue affecting Bot connectivity in Live Hub Europe. Our team is actively working on it, and we’ll share updates as soon as possible. Thank you for your patience. https://status.livehub.audiocodes.io/incident/817828 Sat, 07 Feb 2026 21:59:00 -0000 https://status.livehub.audiocodes.io/incident/817828#cb443cd28422aeefa908efed3877d5c519b51c76d45d566e43c26d0be3b0661f Maintenance completed https://status.livehub.audiocodes.io/incident/817828 Sat, 07 Feb 2026 21:11:00 -0000 https://status.livehub.audiocodes.io/incident/817828#67b9542b482d7066fac225e8efc52025d164f7559efd353e2862fb8b5b769590 We’re updating the Live Hub IAM page to enhance platform security. During this window, the Live Hub Web UI may be briefly unavailable for a few minutes within a one-hour window. ⚠️ Authentication-based REST APIs, including dial-out requests, may be temporarily unavailable. ✅ Live call traffic and all other Live Hub services will remain fully operational. ❣️ We appreciate your understanding. This update helps keep your environment secure and reliable. https://status.livehub.audiocodes.io/incident/770926 Sun, 23 Nov 2025 06:30:00 -0000 https://status.livehub.audiocodes.io/incident/770926#604d297672f2483d2d741590987a3b7a2df41075e79a90ebde3815a22388c751 During the 10-minute downtime, the following services may be temporarily unavailable: • Outbound calls • Call transcripts and SIP ladders logs (storage & API) • Updating Bot Connections & Speech Providers ✅ Important: Real-time traffic (active voice calls) will not be affected. https://status.livehub.audiocodes.io/incident/709796 Mon, 11 Aug 2025 14:25:00 -0000 https://status.livehub.audiocodes.io/incident/709796#34fb4b032d2ec43fdab4c2d0eef2dfc3433b99503c4022599ca205fb89f6c789 Service restored https://status.livehub.audiocodes.io/incident/709796 Mon, 11 Aug 2025 14:17:00 -0000 https://status.livehub.audiocodes.io/incident/709796#58a27403520d4b4677c88fda18ca74dc2efdf5c18a169021f86bc2d43a728459 Voice Call Processing Failure - the application was unable to process voice calls - calls in progress were dropped, and new voice calls failed to connect. The disruption applied to all types of voice calls, including bot interactions, service numbers, and SIP calls.